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AVEIRA · Customer care
Last updated · September 2026
Welcome to AVEIRA ("we," "our," or "us"). We are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, interact with our landing pages, or purchase products from AVEIRA.
We collect information directly from you when you place an order, contact customer support, or browse our store:
Contact & Shipping Details: Full name, phone number, shipping/delivery address, and email address.
Order & Transaction Information: Products purchased, order history, delivery instructions, and preferred payment method (e.g., Cash on Delivery (COD), direct bank transfer, or third-party payment gateway). Note: We do not store sensitive payment card details directly on our servers.
Device & Usage Data: IP address, browser type, device information, operating system, pages visited, time spent on pages, and referral sources collected via cookies and tracking technologies.
We use your information strictly for legitimate business and fulfillment purposes:
Order Processing & Fulfillment: To process transactions, pack orders, manage delivery logistics, and provide tracking updates.
Customer Support: To respond to your questions, process warranty claims, handle returns or exchanges, and resolve disputes.
Service Optimization: To analyze site traffic, optimize website performance, improve user experience, and monitor fraud prevention.
Marketing & Advertising: With your consent, to deliver relevant product recommendations, promotions, and personalized ads via platforms such as Meta (Facebook/Instagram), TikTok, and Google.
We utilize cookies, web beacons, and tracking pixels (such as Meta Pixel, TikTok Pixel, and Google Analytics) to:
Keep track of items in your shopping cart.
Understand your browsing preferences and navigation patterns.
Measure the performance of our advertising campaigns.
You can modify your browser settings to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect certain interactive features on our site.
We do not sell, rent, or trade your personal information to third parties. We share your data only with trusted service providers necessary to operate our business:
Logistics & Courier Partners: Third-party delivery and courier services to ship orders directly to your provided address.
Service Providers: Web hosting providers, customer service platforms, analytics services, and enterprise resource tools that operate under strict confidentiality agreements.
Legal Compliance: Law enforcement or regulatory authorities if required by law or in response to valid legal requests.
Security: We implement appropriate technical and administrative safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Retention: We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with our legal/accounting obligations, and resolve any post-purchase disputes or warranty requests.
Depending on applicable data privacy laws, you have the right to:
Access, verify, or request a copy of the personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Request the deletion of your personal data from our active records.
Opt out of receiving marketing communications at any time.
Our website or landing pages may contain links to external third-party sites or services. We are not responsible for the privacy practices, terms, or content of those external websites. We encourage you to review their respective privacy policies.
Need help?
Our customer care team is happy to help with any question about your order.
Email · support@aveira.me
Website · aveira.me
© 2026 AVEIRA · Breathe in Your Skin
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