Returns & Refunds Policy

Last updated · June 2026

At AVEIRA, customer satisfaction is important to us. If you experience an issue with your order, please review our Returns & Refunds Policy below.

Eligibility for Returns or Replacements

We may offer a replacement or refund if:

You received a damaged item.

You received the wrong item.

The item has a manufacturing defect.

The item is incomplete or missing parts upon delivery.

To be eligible, you must contact us within 7 days of receiving your order and provide clear photos or videos showing the issue.

Non-Returnable Items

We do not accept returns or refunds for:

Change of mind after purchase.

Incorrect orders placed by the customer.

Minor color, size, or appearance variations caused by screen settings or product photography.

Damage caused by misuse, improper handling, modification, or normal wear and tear.

Orders that were refused upon delivery.

Items reported after the 7-day claim period.

Return Conditions

To qualify for a return or replacement:

The item must be in its original condition.

Original packaging should be retained whenever possible.

Proof of purchase may be required.

Photos or videos must be provided for verification.

Returns sent without prior approval may not be accepted.

Refund Process

Once your claim has been reviewed and approved, we may offer one of the following solutions:

Replacement item

Partial refund

Full refund

The solution provided will depend on the nature and severity of the issue.

Cash on Delivery (COD) Orders

For Cash on Delivery orders:

Refunds are not issued for packages that were refused upon delivery.

Customers are encouraged to inspect the package upon receipt and contact us immediately if there are any concerns.

Lost or Undelivered Packages

If a package is confirmed lost by the courier, AVEIRA will investigate the issue and may provide a replacement or refund when appropriate.

Delivery delays caused by weather, holidays, courier operations, or other circumstances beyond our control do not automatically qualify for refunds.

How to Request a Return or Refund

Please contact our customer support team and provide:

Full Name

Order Number (if available)

Phone Number

Description of the issue

Photos or videos showing the problem

Our team will review your request and respond as quickly as possible.

Need help?

For any return or refund inquiries, please contact us through the channels below:

Email · support@aveira.me

Website · aveira.me

Chat with us on Messenger

We appreciate your trust and support. Thank you for shopping with AVEIRA.