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AVEIRA · Customer care
Last updated · June 2026
At AVEIRA, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.
Orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Our team may contact you via phone, SMS, or email to verify your order before shipment.
Estimated delivery times within the Philippines:
Location
Estimated Delivery Time
Metro Manila
2–5 business days
Luzon Provinces
3–7 business days
Visayas
4–8 business days
Mindanao
5–10 business days
Please note that delivery times are estimates and may vary due to weather conditions, holidays, courier delays, or other unforeseen circumstances.
Shipping fees are calculated based on the selected product offer and delivery location.
Some promotions may include:
Free Shipping
Discounted Shipping
Special Bundle Offers
Applicable shipping fees will be displayed during checkout.
AVEIRA currently offers Cash on Delivery (COD) for most locations in the Philippines.
Please ensure:
The recipient is available to receive the package.
The correct payment amount is prepared upon delivery.
Once your order has been shipped, you may receive a tracking number via SMS, email, or Messenger (if applicable).
Tracking updates may take 24–48 hours to appear after shipment.
Couriers may attempt delivery multiple times depending on their policies.
Orders may be returned to sender if:
The recipient cannot be contacted.
The delivery address is incomplete or incorrect.
The recipient refuses the package.
Repeated failed deliveries may affect eligibility for future Cash on Delivery orders.
Customers are responsible for providing accurate shipping information, including:
Full Name
Mobile Number
House Number / Street
Barangay
City / Municipality
Province
AVEIRA is not responsible for delays or failed deliveries caused by incorrect address details.
Delivery schedules may be affected by:
Severe weather conditions
Natural disasters
Public holidays
Transportation disruptions
Courier operational issues
We appreciate your patience and understanding in these situations.
Need help?
If you have any questions regarding your shipment, please contact our customer support team through the channels below:
Email · support@aveira.me
Website · aveira.me
Thank you for shopping with AVEIRA.
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